Woohoo!
By Jason • Jul 11th, 2008 • Category: Jason's Training LogI just got a call from Rich at R&M Cyclery. TREK IS FIXING MY BIKE! They just need to know what color I want the frame painted. I guess instead of touching up the paint they have to just paint it a solid color. My choices were silver, white, red, blue, black, orange, or yellow. I chose red. It won’t be as pretty as 4 weeks ago but better than having to purchase a new machine. The cost……….$500. What a bargain! I have been really impressed with the customer service that Trek offers. As I stated before, I had a Trek 2300 that got cracked around the bottom bracket. They replaced the whole frame for free. It pays (no pun intended) to have a bike with a good reputation from a reputable company. I doubt all companies treat their customers this way. I have owned Trek bikes for 15 years. They might have just created a lifetime customer.
Good news indeed